Contacting Support

If you run into issues with BetterPrompt that you can't solve using the help center, you can reach out to our support team for additional assistance.

This article explains what to include in your message so we can help you quickly.

When to contact support

Support is most helpful when:

• You're seeing errors that block you from running prompts or accessing your account.
• Something appears broken (UI not loading, actions not saving, unexpected behavior).
• You have questions about billing, charges, or payouts that aren't answered in the docs.
• You suspect a bug or security issue.

For general "how do I…?" questions, check the Getting Started and Best Practices sections first.

What to include in your request

To speed up troubleshooting, include as much relevant detail as you can:

• A short description of the problem in your own words.
• The URL or screenshots where the issue happens.
• Any error messages you see (copy/paste or screenshot).
• What you expected to happen vs. what actually happened.
• Approximate time and timezone when the issue occurred.

If the problem is related to a specific prompt or run:

• Include the prompt name and any relevant run IDs or timestamps, if available.
• Run ID can be found at the end of the Run Detail URL. For example: this run at https://betterprompt.me/runs/A1QHUwcM has the Run ID of A1QHUwcM.

How to contact support

You can contact us for support in two ways:

• Join our Discord community and reach out in the support channel.
• Email us directly at [email protected]

When you contact us, please include the details listed above to help us resolve your issue quickly.

After you submit a request

Once your message is sent:

• You'll typically receive a confirmation that your request was received.
• A member of the team will review your case and follow up with questions, workarounds, or fixes.

Response times can vary based on volume and severity, but providing clear information up front helps us resolve your issue as quickly as possible.